Last Updated: October 2026
At Lumera Restoration, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains what information we collect, how we use it, and how we protect your information when you visit our website, contact our team, or request restoration services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or contact Lumera Restoration, we may collect certain information to provide better service and respond to your requests.
The information we may collect includes:
Personal Information
When you submit a contact form, request an estimate, or contact our team, we may collect:
- Name
- Phone number
- Email address
- Property location
- Service-related details
- Information about your water damage situation
You provide this information voluntarily when requesting information or restoration assistance.
Website Usage Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Website interaction data
This information helps us understand how visitors use our website and improve user experience.
How We Use Your Information
Lumera Restoration may use collected information for the following purposes:
- Responding to service inquiries
- Providing requested information
- Scheduling consultations or restoration assistance
- Understanding customer needs
- Improving website performance
- Communicating updates related to services
- Maintaining website security
We only use information that is necessary to provide and improve our services.
How We Protect Your Information
We take reasonable steps to protect personal information submitted through our website.
These measures may include:
- Maintaining website security practices
- Limiting access to personal information
- Using secure communication methods where appropriate
However, no online system can guarantee complete security. Users should understand that information shared through the internet always carries some level of risk.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website functionality and understand visitor behavior.
Cookies may help us:
- Remember user preferences
- Analyze website traffic
- Improve website performance
- Understand how visitors interact with our pages
You can choose to disable cookies through your browser settings. However, some website features may not function properly without cookies.
Third-Party Services
Lumera Restoration may use third-party services to support website operations and improve user experience.
These services may include:
- Website analytics providers
- Hosting providers
- Communication tools
- Security services
These third parties may collect information according to their own privacy policies.
Lumera Restoration does not control how third-party services handle information collected through their platforms.
How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information when necessary to:
- Provide requested services
- Respond to customer inquiries
- Comply with legal requirements
- Protect our rights and website security
Any information shared is limited to what is necessary for the specific purpose.
Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including:
- Requesting access to your information
- Requesting corrections to inaccurate information
- Requesting deletion of certain information
- Asking questions about how your information is used
To make a privacy-related request, contact our team using the information below.
Children’s Privacy
Lumera Restoration’s website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe that a child has provided personal information through our website, please contact us so we can take appropriate action.
External Links
Our website may include links to third-party websites or resources.
Lumera Restoration is not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
Lumera Restoration may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Any updates will be posted on this page with the revised update date.
We encourage visitors to review this page periodically for the latest information.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us.
Lumera Restoration
We are committed to respecting your privacy and protecting the information you provide when contacting Lumera Restoration.